Most businesses rely on building long term relationships with loyal customers. Often you'll want to remind customers about up-coming appointments, renewals or events. With SMS Reminders you can send texts personalized with your business name to customers at just the right time to engage them with your services.
Imagine you've just seen a customer and have arranged to see them again in six weeks' time. Just check they're happy to be reminded by text and add their number and appointment date to the system. That's it! A few days before the appointment date, the system will automatically send the text.
It's well known that it costs much less to do business with existing customers than find new ones. Whilst maintaining a steady flow of new customers is essential, revisiting customers you haven’t seen for a while can get you a quick win.
Clean Living is a successful carpet and upholstery cleaning business with a large base of satisfied customers, but many of these had not be visited for some time. They contacted us see if we could help with a campaign based on SMS Reminders that would offer a discounted rate for repeat business.
Technovox put together a contact list from the sales records and sent reminder messages to several hundred existing customers. A few days after sending the messages, Clean Living followed up with phone calls that pushed the response rate to more than 17% and it was obvious that the initial texts were great at re-igniting awareness of the service, with the follow-up phone calls a timely way to close the deals."We were delighted with the service that Technovox provided. They approached the campaign professionally and got us great results for a very reasonable price." - Steve, Clean Living
You'll need an account to use the service, but its free to set one up, just click the button below.